Privacy Policy

PT Koltiva (the "Koltiva" or "Us", ”We”, “Our”) has a high commitment to the protection of your data. Your data security (both personal data and other data that you entrust to us) is our main responsibility and priority.

This Privacy Policy (The “Privacy”) governs how We collect and use your data when you operate Cocoatrace Application from Koltiva (The "Cocoatrace Application" or "Cocoatrace").

By logging in and accessing our Cocoatrace Application, you have agreed and bound by the things contained in this policy. Therefore, we hope you read this Policy to ensure that you understand how we handle your data.

How We Collect Your Data

Cocoatrace provides complete process for managing supplier, farm information, good receipt in the bush and warehouse level, processing until shipment. When you use the Cocoatrace Application, you directly or indirectly provide your data to Us that We will protect and use in the methods that is set in this Policy. We can collect your data in the form of:

• Email address and username to give your access to Cocoatrace;
• Data that you enter when using the Cocoatrace Application, such as:
• Identity Information;
• Telephone Number;
• Birth Date;
• Photo (The choices that you enter into Cocoatrace Application);
• Estimation and Certified Location (GPS and network-based);
• Impressions, messages, criticisms, and suggestions from You, talks through chat and other interactions in the Cocoatrace Application; and / or
• All things that you do and data that you enter into the Cocoatrace Application.

We can collect data directly from You when You:

• Accessing and Using Cocoatrace;
• Send your impressions, messages, criticisms and suggestions;
• Contact our support team; or
• Enter information in any form into Cocoatrace Application
• Signed the consent letter to give the data to Koltiva;

The data that You enter is Your own data that You think is right, and You are fully responsible for all data that You enter into our Cocoatrace Application.

We will store Your data as long as You use Our Cocoatrace Application and We will delete Your data after You no longer use Our Cocoatrace Application or when you ask Us to delete it. As long as You use Our Cocoatrace Application, Koltiva can update the Cocoatrace Application system that You use any time, and You need to know that the renewal activity of the Cocoatrace Application can use Your internet costs.

You need to know that we will not collect of the following:

• All Personal Identification Numbers (PIN) / passwords or other information to access to Your account;
• Every content from: messages, SMS, or e-mail, photos, videos, social networks, communication in the messaging application (messenger app), and / or other files in Your mobile phone.

Example of Using Your Data

We can use any data that you enter into the Cocoatrace Application, including but not limited to:

• Processing Your Data, such as:
• Suppliers Profile Data;
• Farm Data;
• Training Data;
• Collector Data;
• Warehouse Data;
• Transaction Data;
• Certification data and other information.
• Inform the development of the Cocoatrace Application, sales offer, and maintenance;
• Informs how to correct any disturbances that you might face;
• Know the information about your visit to the Cocoatrace Application, such as the time of visit and what you did during the visit.

We may also collect and use your data that cannot be identified personally, to:

• Optimizing and developing Cocoatrace Application, Marketing, and others;
• See the effectiveness of the Cocoatrace Application;
• Find and resolve problems in the Cocoatrace Application;

Distribution of Data to Third Parties

We will not sell, rent or distribute Your data without Your permission unless otherwise specified in this Policy. We will only disclose Your data to third parties with Your permission or if needed to accommodate Your usage needs.

By giving permission in any form to disclose Your data, You allow us to disclose and send the data to selected third parties, and You release Us for any loss or damage arising from third party failure to secure Your data. We cannot guarantee the security of Your data on third party systems and We have no control or responsibility for the privacy policies or content of third-party applications. You have the responsibility to check the privacy policies of each third party, so You can understand how they will handle Your data.

We may disclose Your data without Your consent to comply with court orders or the decisions of legitimate government bodies or applicable regulations. Then if possible and allowed, We will notify You if We disclose Your data.

Data Security

• Has been ISO 27001 Certified
  To protect Your data, We implement an international standard of Information Security Management Systems based on ISO 27001 as a tool to implement security systems for confidentiality, integrity and data availability. Therefore, all of Our employees have been trained to understand and follow ISO 27001 when working with Your data.
• Data Encryption
  In Our Cocoatrace Application, all Your data is stored using the encryption method. We encrypt any data that can be known as the customer's property, including Your name & e-mail address.
  Like other systems, Your information security is very dependent on You. Choose a strong password (Our system can guide You to do this), and never tell or distribute it to others.
• Securing your data when in transit and at rest
  All communications between Koltiva and You are encrypted using advanced encryption technologies such as HTTPS and Transport Layer Security (TLS), and We require this encryption technology is used for all communications. This technique is applied so even if someone tries to 'eavesdrop' on your communication, they will still not be able to decryption to steal Your data.
• User Management
  We establish very strict internal procedures to prevent employees or other Users from gaining access to Your account outside the limited data needed to provide the assistance You need or resolve problems. Koltiva keeps records of all access that has been given, and We audit this record regularly to ensure Your security.

Childs Privacy

Cocoatrace application from Koltiva does not allow to be used by Children under the age of 15

We do not always know that users of our Cocoatrace Application are under 15 years old. If you are a parent and you know that the user of the Cocoatrace application is your child, please contact us as soon as possible. If We know that the data that We have collected is data from children under the age and without verification from Parents, We will take steps to delete the data from Our system.

Changes to this Policy

We can update Our Privacy Policy from time after time. We will notify You of any changes by posting a new Privacy Policy on this page.

We will notify You via email and / or important notifications on Our Application, before the changes become effective and update the "effective dates" at the top of this Policy.

You are advised to review this Policy periodically for each change. Changes to this Policy are effective starting when posted on this page.

Contact Us

If there are questions about this Policy, please contact us at:

• E-mail: support@koltiva.com
• Our Website at http://www.koltiva.com/
• Telephone: +62 21 - 2765 4630
• Our Office at South Quarter Tower A, 5th Floor – Unit H Jl. RA Kartini Kav. 8, Cilandak Barat Jakarta 12430